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Bexley Homechoice

Frequently Asked Questions

Below are some questions that are often asked about Bexley HomeChoice with the answers. Select any of the questions below to see the response:

What is Choice Based Lettings?
How Do I Place a Bid?
Do I need to use Bexley HomeChoice?
Will Bexley Allocations Service still find me a home if I don't use Bexley HomeChoice?
What will I need to use Bexley HomeChoice?
Does a “Bid” mean the person who can pay the most rent wins?
How many bids can I make?
If I place my bid early am I more likely to get the property?
Will Bexley HomeChoice improve my chances of being offered a home?
I don't have a computer so how can I see what homes are available each week and how can I bid?
I am in a band with a time limit, what will happen if I don't find a home in that time limit?
Can I bid for properties in areas other than Bexley?
Will my application be penalised if I refuse a property I have successfully bid on?
What if I need support to use Bexley HomeChoice? 

What is Choice Based Lettings?

Choice Based Lettings (CBL) is the system Bexley uses to advertise it's available homes. You will be able to place a bid for any advertised suitable home you are interested in. This is not a financial bid but an expression of interest in that home.

Homes will be advertised on a weekly basis on the internet and in at Bexley Civic Offices Contact Centre.

You will be able to place bids between midnight on a Wednesday night/Thursday morning and 11-59pm on a Monday night.

Once bidding is closed the bidders with the highest need will be contacted by the Housing Association and asked if they want to view the home. After viewing, the highest placed bidder who is still interested will be made an offer of the home.

How Do I Place a Bid?

Bids can be placed by telephone and text message as well as on the internet so you won't be losing out if you don't have a computer.

If you don't have a computer, why not visit your local Library where you can join for free and use a computer there. As a Library member you can also take advantage of all of the other services your Library offers!

If you need help to place a bid, take a look at the User Guides on the Forms and Information section.

Do I need to use Bexley HomeChoice?

If you have an approved application with Bexley for a Housing Association home or to transfer to a different Housing Association home, then yes, you will need to use Bexley HomeChoice.

Will Bexley Allocations Service still find me a home if I don't use Bexley HomeChoice?

As the majority of homes will be let through Bexley HomeChoice, it is unlikely that Bexley will find you a home if you do not use the service. Under Bexley HomeChoice you get to decide which homes you are interested in and where you might like to live in Bexley.

In very exceptional cases where there is an urgent need to move or where a home has been specially adapted for those with medical or mobility needs, Bexley might make an offer to a suitable applicant outside of Bexley HomeChoice but this will not be often.

What will I need to use Bexley HomeChoice?

To use the service you will need:

  • Your User ID – this is your registration number
  • Your PIN – this is your date of birth

You should also know your housing need – this is your Band and the size of property you need.

Does a “Bid” mean the person who can pay the most rent wins?

No, placing a bid is not about how much you can afford to pay but is really an expression of interest in a property. By bidding, you are just saying you would like to be considered for a particular home. If you dont bid, you will not be considered.

How many bids can I make?

Properties are advertised on a weekly basis known as a “cycle”. You will be able to place a maximum of 5 bids for suitable homes every cycle. You do not need to use all 5 bids, you should only bid on suitable homes that you are interested in. When you place a bid you will see your position in the queue. This position might change as more people bid after you. You also have the option of removing a bid and placing a bid for a different home at any point during the cycle but you can't add or remove a bid once the cycle has ended. Don't forget, you can only bid on homes that are the size you need.

There is no limit on the number of cycles you can place a bid in. So, for example, you can place up to five bids one week, none the next week and then up to five the following week. You don't have to bid if there is nothing suitable for you or nothing you are interested in. You can keep placing bids until you are offered a home!

If I place my bid early am I more likely to get the property?

No, it does not matter when in the cycle you place your bid. No priority is given on when a bid is placed, priority is still based on your housing need (your band). If more than one person in the same band places a bid then priority is given to the person who has been waiting the longest in that band.

A list of all bidders is put together at the end of each bidding cycle and those at the top of the list will be the bidders who are in the highest bands. The people at the top of the list will be asked if they would like to view the home.

Will Bexley HomeChoice improve my chances of being offered a home?

Bexley HomeChoice will not increase the number of Housing Association homes that are available and it does not change your housing priority (Band) or the amount of time you have been waiting. The unfortunate reality is that there are more people waiting for homes than we can help.

Bexley HomeChoice will however give you the opportunity to bid for a home you would like to be considered for rather than waiting for Bexley to allocate a home to you. You will also be able to see which areas and types of home are more popular and this might help you to decide which homes to bid for.

I don't have a computer so how can I see what homes are available each week and how can I bid?

Each week the available properties will be displayed at the Civic Offices Contact Centre.

In addition to placing bids using the internet you can use the interactive telephone service and you can also place bids using your mobile phone to text.

For help using any of these methods, please look at the User Guides on the Forms and Information section.

Can I bid for properties in areas other than Bexley?

 Bexley is part of the South East London Sub-region which is made up of Bromley, Lewisham, Southwark and Greenwich and some properties will be let cross Borough using Choice Based Lettings.

Will my application be penalised if I refuse a property I have successfully bid on?

If you are successful with a bid you will be asked to view the home. If you decide not to view the home then you will not normally be penalised. If you view the home and decide it is not suitable for you then once again, as long as you tell the Housing Association you will not normally be penalised.

In order to be fair to all applicants, sanctions will be imposed on any applicants who choose to misuse the opportunities offered by the Bexley HomeChoice service.

Misuse includes but is not limited to:

  • Bidding on properties that are of no interest to the applicant
  • Failing to respond to requests for contact when shortlisted
  • Not attending viewings when an appointment has been agreed with you

Sanctions may include:

  • Suspension from the Housing  Register
  • A Direct Let (removal of choice)
  • A revision of the housing need banding

What if I need support to use Bexley HomeChoice?

If you need help because English is not your first language or you have other support needs please let us know. You can contact the Bexley Allocations Service on 020 3045 3100 or by email at bas@bexley.go.uk to tell us of any support needs you have.

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